Refund policy

At Jewcy Brand, we are committed to providing high-quality hats, caps, and fashion accessories that meet customer expectations. Your satisfaction is important to us, and we strive to make every shopping experience smooth and reliable. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to help.

Customers may request a return within 14 days of receiving their order. To be eligible, items must be unused, unworn, in their original packaging, and include all tags and accessories. Products that show signs of use, damage, or alteration may not qualify for a refund or exchange.

Once we receive and inspect the returned item, we will notify you regarding approval of your refund. Approved refunds will be processed to the original payment method within several business days. Shipping fees are non-refundable unless the product arrives damaged or incorrect.

To start a return request, please contact us at jewcybrand@gmail.com with your order details. Our support team will provide instructions for the return process. By shopping with Kovi Kessler Hats, you agree to the terms outlined in this Return and Refund Policy.